Like every Bromcom customer, MATs receive plenty of support from our team. From technical support with our products to regular feedback calls with our customer success team to surface any issues they may be having and help us improve our solutions. But when a trust is going through a merger or an acquisition, we offer additional support to facilitate the move and ensure a smooth transition.
Before a merger
When two or more Bromcom trusts have agreed to go ahead with a merger or acquisition, we can enable one of them to explore the others’ data to give them an in-depth understanding of the work that needs to be undertaken during and after the merger with our central data hub solution, MAT Vision.
If only one trust uses Bromcom, they can use Vision-X instead; although it doesn’t capture as much data as MAT Vision, it still unifies essential, census-like data from schools regardless of the MIS they use so they can compare and explore all schools to be involved in the merger in one place.
During a merger
If your trust name has changed and schools have joined your trust, all you need to do is notify us of these changes and when they’ll take effect. It’s easy for us to change your trust’s name on our systems and move the relevant schools to the new account, as well as remove the retired or acquired MATs from our system. And if you’re merging schools or any are changing establishment type, we can provide support and guidance with these processes.
Should your schools change URN, as this is a bigger, more complicated process, such as requiring DfE approval, we’ll bring in our in-house MAT experts to offer advice if you need it.
In terms of your contract with Bromcom, any changes will be taken care of by our legal team, such as contract variations that include new schools in your existing MAT, or creating a new contract if you’ve set up a new trust. to the start of the financial year, or a preferred point in time.
To the new MAT is on the correct support package to prevent breaks in service and release new support PINs so new users can contact support when required. We also make sure any previous support cases from the trusts are pulled over to the new trust so no feedback or issues get left behind.
Post-merger care
As new MATs usually take on new hires, we reboot training for your entire team and new staff. We will also get in touch make sure you’re making the best use of our products, like MAT Vision, which is especially useful for larger trusts.
Because most trusts post-merger grow in size significantly, they’re entitled to the support we offer exclusively to large MATs including a dedicated customer success manager and on-site training.
If you’re already a Bromcom user and want to find out more about the support we offer for MATs during mergers, get in touch with your customer success manager or contact our team. If you’re not yet a Bromcom customer and want to learn more about the solutions and support we offer for trusts, including our cloud MIS and central data hub Vision, book a 15-minute discovery call with our team.