We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR).
Bromcom is a company that:
In view of GDPR, Bromcom is a data processor and Bromcom’s customers are the data controllers.
We collect and use this personal data to provide services to you. If you do not provide personal data we ask for, it may delay or prevent us from providing services to you.
We use cookies on https://www.bromcom.com for statistical purposes to track how many unique users we have and how often they visit the Bromcom website. Data we collect includes which of our pages are most frequently visited, and we use this information to continually improve our website. The data collected and stored is anonymous and does not contain any personal data or identify you. We also use targeting/advertising cookies- these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
Necessary cookies: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure arears of the website. The website cannot function properly without these
cookies.
Statistic cookies: Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Throughout the Bromcom Computers Plc website we may link to other websites owned and operated by third parties. These other third party websites may also use cookies or similar technologies in accordance with
their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.
Bromcom uses Google Analytics, a web analytics service provided by Google inc. Google Analytics sets the following third-party through this website in order to evaluate your use of the site and compile reports for us on activity:
_utmaGoogle AnalyticsGeneral tracking code
_utmbGoogle AnalyticsGeneral tracking code
_utmcGoogle AnalyticsGeneral tracking code
_utmzGoogle AnalyticsGeneral tracking code
Google stores the information on servers in the USA. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Information on how to reject or delete the Google Analytics cookie can be found at: http://www.google.com/intl/en/privacypolicy.html privacy policy link.
Please note other websites to which this website may be linked, may also make use of their own cookies.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
The items below explain what we use your personal data for and why:
Providing services to you – To perform our contract with you or to take
steps at your request before entering into a contract.
Preventing and detecting fraud against you or us – For our legitimate interests or those of a third party, ie to minimise fraud that could be damaging for you and/or us.
Ensuring business policies are adhered to, eg policies covering security and internet use – For our legitimate interests or those of a third
party, ie to make sure we are following our own internal procedures so we can deliver the best service to you.
Operational reasons, such as improving efficiency, training, monitoring and quality control – Phone recordings: For our legitimate interests or
those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price Telephone/webinar/demo video recordings: Consent.
Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range or other efficiency measures – For our legitimate interests or those of a third party, ie to be as efficient as we can so we can deliver the best service to you at the best price.
Preventing unauthorised access and modifications to systems – For our legitimate interests or those of a third party, ie to prevent and detect criminal activity that could be damaging for you and/or us To comply with our legal and regulatory obligations.
Updating and enhancing customer records – To perform our contract with you or to take steps at your request before entering into a contract To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg making sure that we can keep in touch with our customers about existing orders and new products.
Statutory returns – To comply with our legal and regulatory obligations.
Ensuring safe working practices, staff administration and assessments – To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, eg to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you.
Marketing our services to: existing and former customers; third parties who have previously expressed an interest in our services; third parties with whom we have had no previous dealings – For our legitimate interests, ie to promote our business to existing and former customers.
External audits and quality checks, eg for ISO or Investors in People accreditation and the audit of our accounts – For our legitimate interests or a those of a third party, ie to maintain our accreditations so we can demonstrate we operate at the highest standards To comply with our legal and regulatory obligations.
We do this in the interest of offering a good service to our customers and improving our services, which are our legitimate interests to processing the data. If you object to this, please find alternative methods of communicating with us e.g. by email.
Sometimes, calls may not be recorded if:
Your call recording may be shared with other organisations if they have a legal right to it.
We will delete call recordings 12 months after the call was made.
We do this in the interest of offering a good service to our customers and improving our services. We will ask your permission to record.
Sometimes, calls may not be recorded if:
Your call recording may be shared with other organisations if they have a legal right to it.
The retention period is 6 months after the call was made. For more information on how Microsoft MS Teams record stored the record the recording, see here: Use OneDrive for Business and SharePoint for meeting recordings – Microsoft Teams | Microsoft Docs
We have a legitimate interest in using your personal data for marketing purposes (see above ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. However, where consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
We will always treat your personal data with the utmost respect and never share it with other organisations for marketing purposes.
We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We may also need to:
Bromcom hosts all of its cloud hosted MIS services on the Microsoft Azure Platform and these services are run exclusively from the UK South and UK West Azure Regions, therefore all data stored on the Bromcom MIS cloud hosted solution remains in the UK only.
Parents and Guardians using the MCAS website for online payments, Bromcom will only process data for the purposes of facilitating payments and no payment card data is stored by Bromcom. Some data in this process may be transferred outside of the EEA by sub data processors, although this would be done subject to the safeguarding procedures of the payment service providers.
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ below).
We will not share your personal data with any other third party.
Personal data may be held at our offices and those of our service providers, representatives as described above (see above: ‘Who we share your personal data with’).
We will not keep your personal data for longer than necessary. Different retention periods apply for different types of personal data e.g call recordings which are kept for 12 months.
Should a Bromcom customer reach the end of a contract with Bromcom to provide its services, the data of the customer is made available for download from a secure site or by any other acceptable and secure method. Once downloaded by the customer the data is deleted by Bromcom.
A copy of the customer’s data is available to the customer at any time during its contract with Bromcom, upon request.
Access – The right to be provided with a copy of your personal data.
Rectification – The right to require us to correct any mistakes in your personal data.
Erasure (also known as the right to be forgotten) – The right to require us to delete your personal data—in certain situations.
Restriction of processing – The right to require us to restrict processing of your personal data in certain circumstances, eg if you contest the accuracy of the data.
Data portability – The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations.
To object – The right to object: at any time to your personal data being
processed for direct marketing (including profiling); in certain other situations to our continued processing of your personal data, eg processing carried out for th purpose of our legitimate interests.
Not to be subject to automated individual decision making – The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
For further information on each of those rights, including the circumstances in which they apply, please contact us (see ‘How to contact us’ below) or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights.
If you would like to exercise any of those rights, please:
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We continually test our systems and are ISO 27001 certified, which means we follow top industry standards for information security.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please contact us if you have any query or concern about our use of your information (see below ‘How to contact us’). We hope we will be able to resolve any issues you may have. You also have the right to lodge a complaint with the Information Commissioner [or any relevant European data protection supervisory authority]. The Information Commissioner may be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
We may change this privacy notice from time to time—when we do, we will inform you via our website or other means of contact such as email.
Individuals in the UK
You can contact us and/or our Data Protection Officer by email if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
Osman Erener: Osman.Erener@bromcom.com
Bromcom Computer Plc makes no warranties, express or implied, in this document. This document isCommercial in-Confidence and shall remain the intellectual property of Bromcom Computers Plc. Any use or distribution of these materials without the express authorisation of Bromcom Computers Plc is strictly prohibited. © Bromcom Computers Plc 2022 All rights reserved